J. Zalukhu, R. Harahap, and H. C. Nasution, “Satisfaction and Trust as Predictors of Customer Loyalty: An Empirical Study in the Lighting Distribution Industry”, Glob. Insights Manag. Econ. Res., vol. 1, no. 04, pp. 191–197, Nov. 2025, doi: 10.53905/Gimer.v1i04.29.