Carrier Responsibility of CV. PO. Ayu Transport Sungai Penuh–Jambi toward Passengers: An Empirical-Juridical Analysis of Liability and Dispute Resolution in Indonesian Land Public Transportation
DOI:
https://doi.org/10.53905/Veritas.v1i03.10Keywords:
carrier liability, passenger transportation, consumer protection, dispute resolution, ; Indonesian transport law.Abstract
Purpose of the study: This study examines and analyzes the legal responsibility of CV. PO. Ayu Transport, a public land-transport operator serving the Sungai Penuh–Jambi route, toward its passengers within the framework of Indonesian carriage and consumer protection law, and identifies the dispute-resolution mechanisms available when the operator fails to discharge that responsibility adequately.
Methodology: The research adopts an empirical-juridical (socio-legal) approach with a descriptive-analytical specification. Primary data were collected through semi-structured interviews with a purposively selected population of eight passengers who sustained losses in traffic accidents involving CV. PO. Ayu Transport vehicles, of whom six served as respondents, together with informants comprising the company's drivers, the Kerinci Resort Police (Polres Kerinci), and the Kerinci branch of PT Asuransi Jasa Raharja (Persero). Secondary data were drawn from the Indonesian Civil Code, Law No. 8 of 1999 on Consumer Protection, Law No. 22 of 2009 on Road Traffic and Transportation, and relevant scholarly literature. Data were analyzed qualitatively.
Results: CV. PO. Ayu Transport's responsibility toward passengers has not been discharged consistently. In 2016, accidents involving the operator's vehicles resulted in five passengers sustaining minor injuries and one sustaining serious injury; compensation subsequently offered did not, in several cases, correspond to the losses actually sustained as a result of the carrier's fault or negligence. Disputes were resolved exclusively through non-litigation, negotiated settlement (musyawarah) between the operator and the aggrieved passengers, without recourse to the Consumer Dispute Settlement Body (BPSK) or the courts.
Conclusions: Carrier responsibility among small and medium-sized land-transport enterprises in Indonesia remains constrained by weak internal claims-handling capacity and passengers' limited access to, and awareness of, formal dispute-resolution institutions, despite clear statutory guarantees under the Road Traffic and Transportation Law and the Consumer Protection Law. Codifying compensation procedures, strengthening insurance administration, and improving passenger legal literacy are recommended.
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