Integrating Price Sensitivity and Social Media Marketing to Predict Consumer Purchase Decisions in Tourism Packages

Authors

  • Dini Nurzulia STIE International Business Management Indonesia. Author
  • Dwi Fany Fransiska Dewi Butar-Butar STIE International Business Management Indonesia. Author
  • Raymond Fransiskus STIE International Business Management Indonesia. Author

DOI:

https://doi.org/10.53905/Gimer.v1i03.24

Keywords:

price sensitivity, social media marketing, purchase decision, tourism packages, consumer behavior, digital marketing

Abstract

Purpose: This study investigates the impact of price sensitivity and social media marketing strategies on consumer purchase decisions for holiday packages in the Indonesian tourism sector, specifically examining PT Bangben Group Indonesia's operations.

Materials and Methods: A quantitative research design was employed with a population of 417 holiday package consumers during 2024. Using Slovin's formula, 81 respondents were selected through random sampling. Data collection utilized structured questionnaires measured on a 5-point Likert scale. Multiple linear regression analysis was conducted using SPSS version 22 to examine relationships between variables: price (X₁), social media marketing (X₂), and purchase decisions (Y). Validity testing employed Pearson correlation (r > 0.218), while reliability was assessed using Cronbach's alpha (α > 0.60).

Results: The regression model Y = 6.888 + 0.764X₁ + 0.635X₂ + e demonstrated that both price and social media marketing significantly influence purchase decisions. Price showed positive significant effect (t = 3.616 > t-table 1.991, p = 0.001), as did social media marketing (t = 4.402 > t-table 1.991, p = 0.000). The simultaneous effect was confirmed (F = 52.730 > F-table 3.11, p = 0.000). The adjusted R² of 0.564 indicates that 56.4% of purchase decision variance is explained by these variables.

Conclusions: Price sensitivity and social media marketing are critical determinants of consumer purchase decisions in tourism packages. The stronger influence of social media marketing (β = 0.452) compared to price (β = 0.371) suggests shifting consumer priorities in digital environments. Tourism operators should integrate competitive pricing strategies with robust social media presence to optimize conversion rates.

References

Acharjee, S. K., & Ahmed, T. (2023). The impact of social media on tourists’ decision-making process: An empirical study based on Bangladesh. Journal of Social Sciences and Management Studies, 3(1), 56. https://doi.org/10.56556/jssms.v3i1.685

Afren, S. (2024). The role of digital marketing promoting tourism business: A study of use of the social media in promoting travel. World Journal of Advanced Research and Reviews, 21(1), 272. https://doi.org/10.30574/wjarr.2024.21.1.2668

Afrianto Singgalen, Y. (2021). Pemilihan Metode dan Algoritma dalam Analisis Sentimen di Media Sosial: Sistematic Literature Review.

Akbara, A. Z., & Suryantari, Y. (2024). Impact of Destination Images and E-WOM on Urban Millenial Decision to Visit Tourism Potential City. Indonesian Journal of Tourism and Leisure, 5(1), 37. https://doi.org/10.36256/ijtl.v5i1.394

Alnagbi, M. A., Aldabbas, H., Gernal, L., Elamın, A. M., & Ahmed, A. Z. E. (2025). Work engagement and individual work performance in the UAE: the mediating role of work-life balance. Frontiers in Sociology, 10. https://doi.org/10.3389/fsoc.2025.1567207

Alsoud, M., Alfdool, S. M., Trawnih, A., Helalat, A., Al-Mu’ani, L., & Mahrakani, N. (2023). Social media marketing activities and tourists’ purchase intention. International Journal of Data and Network Science, 7(2), 677. https://doi.org/10.5267/j.ijdns.2023.3.004

Arroyo, Rubiea., Lerias, A. A. D. H., Maliza, C. A., Odvina, S. N. J. R., Deiparine, E. G. G., & Roquero, L. T. (2023). Social Media as Tourism Marketing Tool: Evaluation on Tourist Perspective. International Journal of Advanced Research in Science Communication and Technology, 124. https://doi.org/10.48175/ijarsct-13118

Chapuis, J. M. (2012). Price Fairness Versus Pricing Fairness. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.2015112

Christou, E. (2005). Promotional Pricing in the Electronic Commerce of Holiday Packages: A Model of Purchase Behavior (p. 463). https://doi.org/10.1007/3-211-27283-6_42

Chukhray, N., Yarmola, K., & Chukhrai, A. (2025). Tourism product consumers clustering for developing the tailored marketing mix. Innovative Marketing, 21(1), 281. https://doi.org/10.21511/im.21(1).2025.23

Crouch, G. I., & Louviere, J. J. (2004). The Determinants of Convention Site Selection: A Logistic Choice Model from Experimental Data. Journal of Travel Research, 43(2), 118. https://doi.org/10.1177/0047287504268233

Dang, L., Steffen, A., Weibel, C., & Arx, W. von. (2023). Behavioural pricing effects in tourism: A review of the empirical evidence and its managerial implications [Review of Behavioural pricing effects in tourism: A review of the empirical evidence and its managerial implications]. European Journal of Tourism Research, 36, 3603. Varna University of Management. https://doi.org/10.54055/ejtr.v36i.2850

Decrop, A., & Snelders, D. (2004). Planning the summer vacation. Annals of Tourism Research, 31(4), 1008. https://doi.org/10.1016/j.annals.2004.03.004

Erasmus, A., Boshoff, E., & Rousseau, G. (2010). Consumer decision-making models within the discipline of consumer science: a critical approach. Journal of Family Ecology and Consumer Sciences / Tydskrif Vir Gesinsekologie En Verbruikerswetenskappe, 29(1). https://doi.org/10.4314/jfecs.v29i1.52799

Fotis, J., Buhalis, D., & Rossides, N. (2012). Social Media Use and Impact during the Holiday Travel Planning Process (p. 13). https://doi.org/10.1007/978-3-7091-1142-0_2

Hamdan, H., & Yuliantini, T. (2021). Purchase Behavior : Online Tour Package. Dinasti International Journal of Management Science, 2(3), 420. https://doi.org/10.31933/dijms.v2i3.704

Hochstein, R. E., Harmeling, C. M., & Perko, T. (2023). Toward a theory of consumer digital trust: Meta-analytic evidence of its role in the effectiveness of user-generated content. Journal of the Academy of Marketing Science, 53(4), 1034. https://doi.org/10.1007/s11747-023-00982-y

Hussain, K., Alam, M. M. D., Malik, A., Tarhini, A., & Balushi, M. K. A. (2024). From likes to luggage: The role of social media content in attracting tourists. Heliyon, 10(19). https://doi.org/10.1016/j.heliyon.2024.e38914

Keelson, S. A., Bruce, E., Egala, S. B., Amoah, J., & Jibril, A. B. (2024). Driving forces of social media and its impact on tourists’ destination decisions: a uses and gratification theory. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2024.2318878

Kim, R. Y. (2024). Price promotion does not always work: online reviews, price-quality heuristics, and risk aversion. Electronic Commerce Research. https://doi.org/10.1007/s10660-024-09894-7

Kumar, B. (2024). The Impact of User-Generated Content on Brand Perception: A Case Study of Social Media Platforms. Interantional Journal Of Scientific Research In Engineering And Management, 8(4), 1. https://doi.org/10.55041/ijsrem32702

Leung, D., Law, R., Hoof, H. V., & Buhalis, D. (2013). Social Media in Tourism and Hospitality: A Literature Review [Review of Social Media in Tourism and Hospitality: A Literature Review]. Journal of Travel & Tourism Marketing, 30, 3. Taylor & Francis. https://doi.org/10.1080/10548408.2013.750919

Liang, W. K., Dahms, S., Corkindale, D., & Liddiatt, J. (2025). Reviving from the Pandemic: Harnessing the Power of Social Media Reviews in the Sustainable Tourism Management of Group Package Tours. Tourism and Hospitality, 6(1), 41. https://doi.org/10.3390/tourhosp6010041

Majid, M., Ramli, M. F., Badyalina, B., Roslan, A., Hashim, A. J. C. M., & Nadzri, W. N. M. (2023). Consumer Purchase Decision In The Malaysian Retail Market: A Study Of Rm2 Stores. International Journal of Management Studies, 30. https://doi.org/10.32890/ijms2023.30.1.4

Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357. https://doi.org/10.1016/j.bushor.2009.03.002

Mauro, A. D., Sestino, A., & Bacconi, A. (2022). Machine learning and artificial intelligence use in marketing: a general taxonomy. Italian Journal of Marketing, 2022(4), 439. https://doi.org/10.1007/s43039-022-00057-w

McCabe, S., & Branco‐Illodo, I. (2018). Thrilled to Have “Bagged a Bargain” or “Bitter” and “Very Frustrating”? Exploring Consumer Attitudes to Value and Deals in Tourism. Journal of Travel Research, 58(6), 945. https://doi.org/10.1177/0047287518790403

Meenakshy, M., Prasad, K., Bolar, K., & Chitta, S. (2024). Electronic word-of-mouth intentions in personal and public networks: a domestic tourist perspective. Humanities and Social Sciences Communications, 11(1). https://doi.org/10.1057/s41599-024-03753-4

Monroe, K. B. (2012). Price and Customers’ Perceptions of Value. In Advances in business marketing & purchasing/Advances in business marketing and purchasing (p. 129). Emerald Publishing Limited. https://doi.org/10.1108/s1069-0964(2012)0000019012

Moslehpour, M., Dadvari, A., Nugroho, W., & Do, B. (2020). The dynamic stimulus of social media marketing on purchase intention of Indonesian airline products and services. Asia Pacific Journal of Marketing and Logistics, 33(2), 561. https://doi.org/10.1108/apjml-07-2019-0442

Nusraningrum, D. (2022). The Sustainability of Competitive Strategy in the Tourism Services Industry. European Journal of Business Management and Research, 7(4), 60. https://doi.org/10.24018/ejbmr.2022.7.4.1475

Orden-Mejía, M., Carvache‐Franco, M., Huertas, A., Carvache‐Franco, O., & Carvache‐Franco, W. (2025). Analysing how AI-powered chatbots influence destination decisions. PLoS ONE, 20(3). https://doi.org/10.1371/journal.pone.0319463

Phan, A., Anh, N. V., Ho, N. V., & Ha, G. H. (2024). Social media marketing and customer purchase intention: Evidence-based bibliometrics and text analysis. Innovative Marketing, 20(2), 169. https://doi.org/10.21511/im.20(2).2024.14

Prananta, A. W., Maulidiana, L., Sufa, S. A., & Wahyudi, M. A. (2024). Impact of Digital Marketing Strategies on Consumer Purchasing Decisions in the Indonesian Market: The Mediating Role of Customer Satisfaction. International Journal of Business Law and Education, 5(1), 530. https://doi.org/10.56442/ijble.v5i1.417

Rasel, M. A. B., Islam, Md. R., Das, P., & Saini, S. (2025). User Influence, Hashtag Trends, and Engagement Patterns: Analyzing Social Media Network Dynamics in Tourism Using Graph Analytics. Tourism and Hospitality, 6(2), 60. https://doi.org/10.3390/tourhosp6020060

Sharabati, A. A., Ali, A. A. A., Allahham, M., Hussein, A. M. A., Alheet, A. F., & Mohammad, A. S. (2024). The Impact of Digital Marketing on the Performance of SMEs: An Analytical Study in Light of Modern Digital Transformations. Sustainability, 16(19), 8667. https://doi.org/10.3390/su16198667

Valeriani, D., & Sah, T. (2024). Digitalization and Economic Growth in Indonesia: Insights from Short and Long-Run Perspective. E3S Web of Conferences, 594, 7004. https://doi.org/10.1051/e3sconf/202459407004

Vu, N. V., Nazari, M. A., Dang, T., Muralev, Y., Mohanraj, M., Tran, T., & Quoc, H. A. (2025). Type of the Paper: Article. https://doi.org/10.2139/ssrn.5384374

Warintarawej, P., Seksan, J., & Thongsri, N. (2024). Utilizing Machine Learning for Analysing Digital Marketing’s Influence on Gen-Z Travellers’ Destination Selection. Journal of Tourism and Services, 15(29), 206. https://doi.org/10.29036/jots.v15i29.853

Wibisono, R. D., & Lale, J. (2024). The Impact of Social Media on Tourist Destination Choices: A Quantitative Analysis. OPSearch American Journal of Open Research, 3(6), 141. https://doi.org/10.58811/opsearch.v3i6.116

Zeithaml, V. A. (1988). Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence. Journal of Marketing, 52(3), 2. https://doi.org/10.2307/1251446

Zielke, S., Toni, D. D., & Mazzon, J. A. (2022). Cognitive, emotional and inferential paths from price perception to buying intention in an integrated brand price image model. SN Business & Economics, 3(1). https://doi.org/10.1007/s43546-022-00395-z

Downloads

Published

2025-08-27

Issue

Section

Original Research

Categories

How to Cite

Nurzulia, D., Butar-Butar, D. F. F. D., & Fransiskus, R. (2025). Integrating Price Sensitivity and Social Media Marketing to Predict Consumer Purchase Decisions in Tourism Packages. Global Insights in Management and Economic Research, 1(3), 153-160. https://doi.org/10.53905/Gimer.v1i03.24

Similar Articles

1-10 of 17

You may also start an advanced similarity search for this article.